The Freelance Lifestyle/The Tricky Client Emails: plug + play templates

  • £29

The Tricky Client Emails: plug + play templates

  • Course
  • 31 Lessons

Avoid inbox panic with these done for you, tricky client conversation templates

This plug-and-play toolkit gives you ready-to-send email scripts for tricky client convos

Spend less time panicking in your inbox, with these 5 minute copy and paste templates so you can spend more time overcoming challenges and getting on with the important stuff!


Not sure what to say in a tricky client situation?

We've all faced those tricky situations.

  • Chasing a client who hasn't paid their invoice yet

  • A friend wanting you to work for free or 'mates rates'

  • Dealing with brain pickers

  • Letting a client know your rates are going up

  • Or what to do if a client ghosts you

There are a lot of common scenarios my clients have approached me about, where it can be difficult in the moment to come up with the right words to say for the best results.

What if you had email templates to overcome that scary blank page feeling?

Whenever someone jumped into my Facebook group with a difficult situation, the community members would often tag me to help craft an email response.

So I decided to bundle up all of the most common ones! Which means you have that toolkit of templates to dip into whenever you need them.

What is the Tricky Client Conversations Emergency Toolkit?

Think of it like a 'smash this glass for a solution' emergency toolkit.

It's a collection of 20 (and growing!) email templates and How-To guides, designed to help you deal with difficult client conversations.

Copy, tweak, send, and hopefully celebrate a good outcome!

It provides advice on how to handle situations such as price increases and late payments, friends who want discounts, clients who push your boundaries, and those who don't communicate.

With this toolkit, you'll be able to quickly and effectively respond to challenging client requests or demands with an email that's assertive, not aggressive.

Spend less time panicking in your inbox, and more time overcoming challenges and getting on with the important stuff! 

I want the templates!

Frequently asked questions

You’ve got questions. We’ve got answers.

How does it work?

Sign up, and you'll get access to all the templates, plus some bonus trainings to help you make the most of them.

Is there a time limit?

Nope, once you've bought it, you'll get access to it for the lifetime of the product!

I've got a question!

Come find me on instagram @emmacossey or drop me an email to hello@emmacossey.com

Once you buy, you'll also get access to the Freelance Lifestyle newsletter! Don't worry though, there's an unsubscribe button if it's not your bag.

What's included

Welcome to the Tricky Clients Emergency Toolkit

Welcome
A note on conflict management

*NEW Feb 2025* Qualifying clients

What is qualifying clients?
How to qualify clients through your enquiry form
Bait and Switch

Clients who push boundaries

How To Create Freelance Terms And Conditions
Email template for clients who push your boundaries

Clients who want to cancel half way through the contract

Email template for a client who cancels half way through
What if you want to cancel part way through a project?

Clients who won't pay

Email template for late paying client
Clients who complain and refuse to pay

Clients who won't communicate

Learn a client's best communication method
Email template for chasing info to get started

Clients who give unclear directions or feedback

When clients give you feedback that's....not at all useful

Clients whose values clash with your own

Why values are important, and what to do if they clash.

Clients who ghost you

What to do when you've been ghosted (when you've started working together)
What if a prospective client ghosts you?

Clients who don't want to sign a contract or your T&Cs

What to do when a client refuses to sign your contract or T&C

Clients who don't want to use your usual method of payment

What to do if a client won't use your usual payment options

Clients who consistently move the goalposts

How to deal with moving goalposts and 'can you just' requests

Clients who are in a hurry...until you require info or payment

Urgent work for you, not for them!

Clients with unrealistic expectations

How to avoid your client having unrealistic expectations
How to deal with clients who have unrealistic expectations

How to turn down a client

Email template to turn down work

How to raise your prices with a client

How to raise your prices and keep your clients happy

Frients - dealing with friend clients!

How to say no to mates rates

How to end a client contract

How to end a client contract

*NEW Feb 2025* When a client has to reduce their budget

How to respond when a client has to reduce their budget

What's next?

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